Return Policy

At Dinecore, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy.

Return Eligibility

You may return items within 7-14 days of receiving your order, provided they meet the following conditions:

• Items must be unused, unwashed, and in original condition
• Original packaging, tags, and labels must be intact
• Products must not show any signs of use or damage
• Custom or personalized items cannot be returned
• Sale or clearance items may not be eligible for return

How to Initiate a Return

1. Contact Us: Email us at [email protected] or call our customer service within the return window
2. Provide Order Details: Include your order number, item(s) you wish to return, and reason for return
3. Get Return Authorization: Our team will review your request and provide return instructions
4. Ship Items Back: Carefully package the items and ship them to our return address

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error (defective product, wrong item shipped, etc.). We recommend using a trackable shipping service for returns.

Inspection & Processing

Once we receive your returned items, our team will inspect them to ensure they meet return eligibility criteria. Returns are typically processed within 5-7 business days of receipt.

Non-Returnable Items

• Custom or personalized crockery
• Items damaged due to misuse or negligence
• Products without original packaging
• Hygiene-sensitive items that have been opened

Damaged or Defective Items

If you receive damaged or defective items, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you.

Contact Information

For any questions about our return policy, please contact:

Email: [email protected]
Phone: Available on our Contact Us page

Last Updated: October 2025