Customer Service

At Dinecore, your satisfaction is our top priority. Our dedicated customer service team is here to assist you with any questions, concerns, or support you may need.

How Can We Help You?

Our customer service team can assist with:

Product inquiries and recommendations
Order status and tracking
Returns and refunds
Technical support
Bulk order inquiries
Custom product requests
Payment and billing questions
Shipping and delivery information

Contact Us

Email Support:

[email protected] - For sales inquiries and general questions

[email protected] - For administrative matters

Business Hours:

Monday - Saturday: 9:00 AM - 6:00 PM IST
Sunday: Closed

Response Time:

We strive to respond to all inquiries within 24-48 business hours.

Frequently Asked Questions

Q: How can I track my order?
A: You will receive a tracking number via email once your order ships. You can use this to track your package on our website or the courier service website.

Q: What if I receive a damaged product?
A: Please contact us immediately with photos of the damage. We will arrange for a replacement or full refund.

Q: Do you offer bulk discounts?
A: Yes! We offer special pricing for bulk orders. Please contact our sales team for a quote.

Q: Can I customize products?
A: Absolutely! We specialize in custom dinnerware. Contact us with your requirements and our team will provide options.

Visit Our Factory

We welcome customers to visit our manufacturing facilities. Please contact us in advance to schedule a visit.

Feedback & Suggestions

We value your feedback! Help us improve by sharing your thoughts and suggestions. Your input helps us serve you better.

Social Media

Stay connected with us on social media for updates, promotions, and inspiration:

Follow us on Facebook, Instagram, and LinkedIn
Share your Dinecore products with #Dinecore

We are here to help! Do not hesitate to reach out with any questions or concerns. Your satisfaction is our commitment.

Last Updated: October 2025