Shipping Policy

At Dinecore, we are committed to delivering your orders safely and on time. Please review our shipping policy for details on delivery timelines, charges, and procedures.

Shipping Coverage

We ship across India to:

All major cities and metros
Tier 2 and Tier 3 cities
Remote locations (delivery time may vary)
Select PIN codes (check availability at checkout)

Shipping Methods

We partner with reliable courier services including:

Blue Dart
DTDC
Delhivery
India Post
Professional Couriers

Delivery Timeframes

Metro Cities: 3-5 business days
Other Cities: 5-7 business days
Remote Areas: 7-10 business days
Bulk Orders: 7-14 business days (depending on quantity)

Note: Delivery times are estimates and may vary due to courier delays, holidays, or unforeseen circumstances.

Shipping Charges

Orders above Rs. 1,000: Free shipping
Orders below Rs. 1,000: Rs. 50-100 (varies by location and weight)
Bulk Orders: Custom shipping rates (contact us)
Express Shipping: Available at additional cost

Order Processing Time

Standard orders: 1-2 business days
Custom orders: 5-7 business days
Bulk orders: 7-14 business days

Orders placed on weekends or holidays will be processed on the next business day.

Order Tracking

Track your order easily:

You will receive a tracking number via email once your order ships
Track on our website using your order number
Check courier website directly using tracking ID
Contact customer service for assistance

Delivery Process

When your order arrives:

Courier will attempt delivery 2-3 times
You may be required to sign for receipt
Verify package condition before accepting
Report any damage immediately to courier and us
Keep packaging for potential returns

Failed Delivery Attempts

If delivery fails:

Courier will leave a delivery attempt notice
You can schedule redelivery
Pick up from nearest courier office
Contact us if you need assistance

Damaged or Lost Shipments

Damaged Products:

Inspect package upon delivery
Report damage immediately with photos
We will arrange replacement or refund
Do not accept visibly damaged packages

Lost Shipments:

If package is not delivered within expected timeframe, contact us
We will investigate with courier service
Replacement or refund will be provided if package is confirmed lost

International Shipping

Currently, we ship within India only. For international orders, please contact us at [email protected] for special arrangements.

Bulk & Commercial Orders

Special shipping arrangements for:

Hotels and restaurants
Catering companies
Corporate bulk orders
Wholesale dealers

Contact our sales team for customized shipping solutions.

Holiday Shipping

During festive seasons and holidays:

Expect longer delivery times
Order early to ensure timely delivery
Check our website for holiday schedules

Contact Us

For shipping-related queries:

Email: [email protected]
Phone: Available on our Contact Us page
Business Hours: Monday-Saturday, 9 AM - 6 PM IST

Last Updated: October 2025